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Live Webcast Replay

Using Emotional Intelligence to Communicate Effectively

Total Credits: 2 including 2 Communications and Marketing - Non-technical

Average Rating:
ACPEN Industry Institute |  Industry |  Personal Development
Sarah J. Gibson
Course Levels:
2 Hours
Access for 30 day(s) after program date.



We've all had it happen. You say something, and what you say is misinterpreted and blown out of proportion. We've found ourselves frustrated and angry and discouraged. During this interactive session, we'll identify four main communication preferences to help you simplify interactions in an effective and clear manner. You'll learn more about your own style and the styles of your teammates and the ways these styles clash and complement one another. Finally, and most importantly, we'll discuss things you can do to be more effective across communication styles. 

Basic Course Information

Learning Objectives
  • Identify their primary communication style
  • List clues people about their style
  • Provide the main communication need based on someone's style
  • Identify 3 ways they can be more effective with people of other styles

Major Subjects
  • The difference between perception and behavior
  • The behaviors of different styles
  • The communication needs of different styles
  • Ways to read other styles and preferences
  • Styles under conflict
  • Ways to adapt to be more effective with other styles

Course Materials


Sarah J. Gibson's Profile

Sarah J. Gibson Related seminars and products

Sarah J. Gibson, Certified Speaking Professional, speaks, trains and consults with organizations who want to be better at what they do. Sarah is the founder of Accent Learning and Consulting, a firm focused on enabling teams to have conversations that matter so people can thrive.
Sarah’s unique ability to articulate the underlying patterns and concerns holding teams back, makes her a much sought-after speaker and leadership consultant. Sarah’s specialty is giving teams tools and language, so they can create environments where a culture of trust and accountability can thrive.
Among the many tools Sarah provides, her book, Geezer. Punk. Whatever. has been used by individuals and organizations to navigate the impact of generational differences in the workplace. 
Sarah has worked with hundreds of organizations, leaders and individual team members across a variety of industries throughout the world.  
Beyond her corporate experiences, Sarah has also taught for the University of Wisconsin-Madison evening MBA program and as an adjunct instructor at Madison College, UW-Whitewater and North Dakota State University.
Sarah holds a master’s degree from North Dakota State University.


Wed, Dec 08, 2021 - 12:00pm to 02:02pm EST
Thu, Dec 30, 2021 - 02:00pm to 04:02pm EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Any employee who wants to improve communication with team or clients
Original Recording Date 02/06/2019
Yellow Book No
Course Developer Sarah J. Gibson
Date Added to Catalog 01/11/2019

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.



Overall:      4.7

Total Reviews: 91


Tracy D

"Great presentation skills, relevant stories, interesting topic, really enjoyed"

Jason B - Lafayette, Indiana

"Excellent course! Sarah communicated the content articulately for the leaner. Great job!"

Staub J

"She was a dynamic speaker. The topic kept my interest. This was a good course!"

Heather W

"I enjoyed how Sarah gave real life examples a lot - helped me understand thing better."

Joseph T

" "

Robyn B

"This was a great course and a good refresher for me. I love Sarah's teaching techniques. Well Done."

Burr D


Alvarez Dana Lynne A - Wylie, Texas

"Great presentation. "

Noël W

"The best course I have taken with Acpen. Speaker, time, content was excellent!"

Susana P

"Very good presenter. "

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